Indivior Inc., a subsidiary of Indivior PLC, has outlined below its responsibility to its users and their privacy below.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact Indivior Inc.
- Personal Information
- Children's Privacy
- Linked Sites
- Cookies and Other Tracking Technologies
- How Your Information is Protected
- Who to Contact
- How You Can Update, Change or Delete Your Information
- Special Note to International Users
YOU FURTHERMORE ACKNOWLEDGE AND AGREE THAT INDIVIOR IS NOT A MEDICAL PRACTICE AND DOES NOT PROVIDE MEDICAL ADVICE.
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When we use these capitalized terms, they have the following definitions:
"Disclose" (and variations such as "Disclosure") means any and all of the following: using, accessing (or barring access), processing, fulfilling, disclosing, receiving, displaying, sharing, making available, transferring, storing, selling, leasing, licensing, retaining, deleting or destroying, combining, investigating, verifying, proving, enforcing and otherwise dealing with, voluntarily or involuntarily, Personal Information.
"Personal information," "personal information" or "PI" means information that we are required by law to protect and that: (a) personally identifies you, or (b) to the extent required by law, reasonably can be used specifically to identify you or your computing device.
2. Personal Information
Indivior will collect certain personal information that you provide to us voluntarily. For example, and not by limitation, we may collect personal information when you fill out a questionnaire; sign up for a survey or otherwise interact with us. Such information may include, but may not be limited to, your name, address, phone number and email address. In addition to providing you with the service or information you request on our Site, your PI may also be used to help us track the way you use our Site and our products.
When you access and use our web site (insupport.com) through your mobile device, we automatically collect information on the type of device you use, operating system version, and the device identifier.
a. Future Communications from Indivior Inc.
When you provide Personal Information to us, we may ask if you want to receive future communication from us, such as newsletters, email or other information. You can choose not to receive this communication, if you wish, and you may opt-out by clicking on the link on the bottom of an email you received or by clicking here.
We may also send you service-related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.
b. What Indivior Inc. Tends to do With Personal Information Collected
We may combine the information you provide with information that we collect separately, including information you have provided to other organizations as well as public information (USPS, Yellow Pages, etc.). All of this will help us, for instance, better design our products, Sites and advertisements. In order to do this, we may also share your information with companies who carry out work for us. Information may be shared with service providers who provide services for or administer activities on behalf of Indivior. Information you submit to one or more of the Indivior brands may be shared with another of the Indivior brands. Your Personal Information may also be shared with service providers who warehouse product, perform order fulfillment or provide hosting services. These companies have agreed to only use your information in the way we tell them and to have procedures in place to protect the information.
In the event Indivior, or its assets, is bought or sold, Personal Information may be included among the transferred business assets. In this case, a prominent notice on our Site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information will be provided.
Indivior may disclose specific Personal Information if it determines that such disclosure is necessary to comply with the law, such as to comply with a subpoena or to protect the safety of the public. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or respond to a government request, we may disclose Personal Information. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
If we intend to share your information with an unaffiliated company, other than as set out above, we will contact you first and give you the opportunity to remove your information from our database.
3. Children's Privacy
4. Linked Sites
5. Cookies and Other Tracking Technologies
Technologies such as cookies, tags and scripts are used by Indivior Inc. and our marketing agency partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We may do this to improve our services and communications, or to improve site functionality.
We use mobile analytics software to allow us to better understand the functionality of our mobile website when you access it through your mobile device. This software may record information such as how often you use the mobile site, the events that occur within the mobile site, aggregated usage, performance data, and where the mobile site was accessed from. We do not link the information we store within the analytics software to any personal information you submit within the mobile site.
6. How Your Information is Protected
Indivior uses industry standard security techniques to help protect against the loss, misuse or alteration of information collected from you at an Indivior Site. When you transmit Personal Information, that information is stored on servers that Indivior has attempted to secure from unauthorized access or intrusion. Of course, the Indivior Sites cannot be and are not responsible for unauthorized access to information by hackers who have obtained such access through illegal measures.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of the Personal Information you transmit to our Site; any transmission is at your own risk.
While we cannot guarantee that loss, misuse or alteration to data will not occur, once we have received your information, we will make reasonable efforts to prevent such occurrences.
7. Who to Contact
If you have submitted Personal Information through an Indivior Site or interactive advertisement, and would like that information modified, changed or deleted from our records, please click here to provide us with your request and the email address you provided. We will respond to your inquiry within 30 days.
10710 Midlothian Turnpike
North Chesterfield, VA 23235
Attn: Legal Department
8. How You Can Update, Change or Delete Your Information
If at any time you want to update, change or delete your information, you may log in to the Site where you have your information and make those changes on your profile page. If you do not want your PI collected, please do not submit it to us. If you have received an email and you would like to opt-out of receiving future emails, please click on the opt-out link at the bottom of that email or please click here to opt-out.
Please note that we do not maintain all PI in a form that can be accessed or updated by you and some PI may not be changed (e.g., payment records). Accordingly and subject to applicable law, we will determine what may be accessed and how; we may also keep a record of changes (including deletions) and disclose them for lawful purposes.
We keep PI for as long as your account is active or as needed to provide you services and reserve the right to retain it to the full extent not prohibited by law (e.g., for the length of a statute of limitations). We may discard PI at our discretion, so you should retain your own records. Often it is not feasible or advisable to actually discard PI (such as commingled PI), so we reserve the right to retain and treat it as inactive or discarded (such as removing traditional "pointers" to it).
You may make a request for us to update eligible PI by writing to us at our Legal Notice Address. If applicable law requires us to accept requests by other means, use our address to obtain information about the other means. We will honor requests if required by law or if we determine in our sole discretion to do so. We may comply with qualified requests by supplying a copy or access to the relevant PI within a reasonable time, but no less time than is needed by us or others for processing or altering databases in the ordinary course of business. If we have a duty to require third-parties to delete or cease using PI, we may satisfy it by sending them notice to do so without further action (except as expressly required by law).
9. Special Note to International Users